Case studies

We work with organizations ranging from agile start-ups to major international corporations. While the scope and emphasis of projects can vary, they all contribute to two main goals - increased operational efficiency and improved human engagement. We find simple solutions to the most complex problems.

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Process- and business analysis
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UX/UI design

Komerční Banka: jump-starting the Simplification Centre of Expertise

Komerční Banka had a strategic goal to simplify the existing portfolio of products and services. While the customer-centric innovation model existed in the organization, the competence was scattered throughout the 9000-people-strong organization.

Erasmus+: digital channels overhaul

Erasmus+ was running three different outdated websites in terms of design and technology. They were complex, confusing, and sometimes conflicting.

Enterprise Estonia: customer-centric web architecture and design

Enterprise Estonia wanted to structure its website better and improve the quality of digital services. How to organize large amounts of information? How to set up complex services in a simple way? Is it possible to reduce bureaucracy?

Republic of Estonia Government Office: building consistent information architecture and UX across different institutions

Different governmental websites were built differently. The user experience was inconsistent, and information architecture was not following central principles. Also, developing and maintaining websites one-by-one was not economically feasible.

Ministry of Economic Affairs and Communications: Estonian e-services

Estonia has been a forerunner in digital public services. However, the user experience is often inconsistent and built around technical capabilities, not user needs. How to make digital public services user-friendly? How to establish a common foundation for different service touchpoints?

Dhofar Global: digitalisation of processes and services

Dhofar Global is specialized in identifying, sourcing, and delivering goods to ever-growing clients, notably in public health.

Coop Pank: designing the new customer-centric mobile banking application

Coop Pank wanted to design a new version of their mobile internet bank. To stand out from the competition, they needed to get to the bottom of the client’s expectations.