Redesigning Medical Self-Service and Booking System

Confido sought to create an efficient self-service and booking system for customers, emphasizing quick access to services and clear presentation of service history and invoices. Their challenge revolved around simplifying a diverse range of services for clients.



Confido is a leading private healthcare provider in Estonia, focused on providing high-quality medical care as well as an extensive range of wellness and preventative care services to promote overall health and wellbeing.

  • customer journey
  • customer research
  • prototyping
  • UX design