Dhofar Global aims to optimize the internal service processes and build customer-centric digital solutions. How to be more efficient in daily operations? How to excel in building digital relationships? How to gain and maintain a competitive advantage with the help of digitalization while also retaining service quality in offline channels?
In the first stage, we build toward a fully functional e-commerce platform, allowing the clients to be self-sufficient in the order process. In the long run, Dhofar Global will emerge as a proactive provider, leveraging intelligent technologies for process automation, dramatically improving the ease of doing business.
Customer research. Internal business and process analysis. Creation and execution of digital strategy.
Research in 3 countries (UAE, Oman, Qatar), including 30 in-depth customer interviews, quantitative survey and user testings.
“Today, we are standing in the same row with other providers, but when working with Rethink, I feel we are taking a step forward.”
Faleh Al Abri
The Executive Vice-Chairman of Dhofar Global