Designing the new customer-centric mobile banking application.

Coop Pank wanted to design a new version of their mobile internet bank. To stand out from the competition, they needed to get to the bottom of the client’s expectations.

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Coop Pank

Coop Pank is an Estonian bank headquartered in Tallinn. It offers daily banking, deposits, business and personal loans, leasing, bank cards, settlement services, card acquiring, factoring, private banking, and insurance services. The mission of Coop Pank is to further life in every corner of Estonia.

  • business analysis
  • customer journey
  • customer research
  • personas
  • prototyping
  • UI design