Building consistent information architecture and UX across different institutions
Problem
Different governmental websites were built differently. The user experience was inconsistent, and information architecture was not following central principles. Also, developing and maintaining websites one-by-one was not economically feasible.
Solution
Many Estonian Government agencies (incl. all ministries) websites are now built on the unified Government Platform. It is a Content Management System with shared UX and UI elements for all government agencies.
Results
The user experience is now harmonized throughout different websites. The guiding principles of managing the content are the same, allowing for efficient development and maintenance of the sites.
Data
About 30 government websites are using the shared platform. Many of them have been built with our assistance. In addition, the platform is about to be adopted by over 100 local municipalities.
When creating the new government portal platform, one of the goals was information accessibility regardless of the device used or its screen size. The website’s layout ensures quick find of information on any device.
Gert Uiboaed
Adviser on Insignia
Government Office
Government Office is an institution established by the Government of the Republic. Its function is to support the Government of the Republic and the Prime Minister in planning, implementing policy, and ensuring good governance.